Toufong Towing and Autobody, Inc - Vadnais Heights, Minnesota

SingChai Xiong

I'm just here to claim my free oil-change coupon. Just kidding! ? Needed a tire-replacement service urgently and this place was exceptional!

I was calling up so many places all morning and I stumbled upon here with recommendation from a family member. No run around like other places with appointments, fortunately. Deals/costs were exceptionally affordable, which I am always concerned about when it comes to tires.

The owner is very generous and easy to talk to. He will get you the best deals and services best suited for you. He was very professional and knowledgeable throughout the whole process. The service was also very fast compared to other places I've been to. The space environment was very clean and comfy!

This was my first time here and it won't be my last. I can see myself becoming a regular here already after just one visit! Don't know about others' experience, but I will definitely recommend this place to all the people I know.

Thank you!! ?

Karim Muse

Worst Experience Ever - Highway Robbery

I called this company during a winter storm when our company vehicle lost control and got stuck in a ditch. The tow driver was friendly and smiley at first, but it was all fake. The company insisted that my insurance should handle the cost, even though I was going to pay this fee out of pocket.

The next day, I received an invoice for a staggering $6,000. This felt like straight-up highway robbery, especially with a $900 "cleaning fee" added to the bill. Are they joking? I never agreed to this ridiculous price.

I’ll never use this company again and strongly advise others to stay away. They don’t respect your wishes and try to inflate costs wherever possible. Beware of hidden charges and overpricing. DO NOT GO WITH THEM!

Micah Nelson

I was in need of several repairs on my vehicle. They finished it very fast and did a great job! I would use their services again.

itchy yang

Worst tow experience ever. After my vehicle slid into the ditch I requested their service in getting my car out. When the tow truck showed up and got my vehicle out they demanded taking it to their auto shop for repairs and letting insurance take care it. After deciding that I didn't want to use their auto services and I would just drive off with my vehicle as it looked completely fine and drivable and I would work with my insurance later for repairs the tow truck driver had me speak to tou fong to make that decision. After telling tou fong I didn't need their auto services at their shop he got upset and demanded that I pay 700 in cash for just getting my vehicle out. When I told him I didn't have the cash on hand he suggested his tow truck driver drive me to the bank as he would not release my vehicle until I paid him in cash right there. After that I consulted with an actual professional and there was literally nothing to fix other then scratches on the bumper. Becareful using their services...bunch of scammers.

Kal-El

Other towing companys usually take the keys of the car and bring it in to the delivery location. I know this because I used to work at a car dealer myself and they often did this. But this company just threw the keys on the dashboard and left. I called the dealership a week later to find out that they never even received my car. Luckily they found the car with the keys in their lot after i called in and were able to begin repairs.

Also i noticed that they offer repair services at this towing company. Sounded completely sketch to me so i declined. And after reading some reviews I'm glad i did. Just stick to one thing and be good at that.

Nakeda Frazier

Exceptional Service! They were professional, caring patient and I did not have to wait long for them to get to me. From start to finish I felt as though I was a person and not just a number. Not only did they take good care of my car during the tow process, they took great care of me and made sure my safety was a priority!!! Thank you Toufong Towing!!!!

Peggy M.

Great Business! 2nd time we used Toufong for towing service. 1st time years ago; we remembered how quick they came out & we could tell they knew what they were doing. Before using Toufong, our insurance "road-side assistance" paid directly [not out of pocket] BUT we had to wait for who insurance chose to send & it took a LONG time for them to arrive [& the guy was going to chain down our vehicle by hooking to the tie rods vs the frame]! I had to ask him not to do it like that!
Even though our insurance will reimburse us [if we pick who we want], it is worth it to directly call Toufong. They came out right away & did everything perfectly. I had called our local insurance office in advance to verify we could still do it that way. Also, we just learned Toufong does mechanic services, too, although we've had our own mechanic shop for 20+ yrs.
We've had great towing experiences w/ Toufong & cust. service was great, too! Thnx :0)

Brianna Blackwell

Beware letting them "fix" your vehicle, especially after a tow. Their tow was overpriced as it was, but they were the only one answering the phone when I needed it. They said they'd waive the towing fee if I let them fix my vehicle.

They overcharge for their services. They quoted me for over a grand whereas another shop said less than 300$. They didn't even fix the vehicle after the replacement. Never again. Shame on me for trusting they would charge fairly and not checking other shops. But also shame on them for overcharging, amongst the other things they said and did as well.

Was not worth the hassle with them.